Shipping Policies in plain english:
Medics On Scene Limited will only deliver to a New Zealand address - no PO Boxes I'm afraid.
We will send you a confirmation email as soon as you place your order.
If this doesn't happen it's usually because you've entered an incorrect email address. Please get in touch immediately if this is the case.
(email : info@MedicsOnScene.org.nz)
We will pick your order and get it ready for delivery on the same day if it's received before 14:00hrs. If it's after that time we'll do our best, but we can't guarantee it will be collected in time. Probably best to assume it will be the following day.
Weekend or Public Holiday orders will be processed on the next working weekday.
Delivery Advice:
Most deliveries are pretty quick but:
We can't give precise delivery times as it's dependent on the variable loads that couriers have and sometimes nature can also slow things down by not playing the game.
But at the risk of over-delivering on service, we just wanted to let you know your order will be shipped or trucked (or maybe even hand-delivered) to you the following working day after you place your order.
If you live out in the sticks like us, allow some additional time, just in case.
If your order doesn't arrive within 5 working days, then please contact us at info@MedicsOnScene.org.nz and we'll track it down for you.
If the item received is not what you ordered, then something has gone really wrong - if it's our fault we will rectify it at our cost. If you've ordered the wrong thing, then let us know what's happened and we'll do our best to get it sorted for you. You will need to pay for posting it back to us though - it's only fair.
Medics On Scene Limited will package things as best we can, but sometimes items don't arrive in the same condition they left.
If the packaging is damaged on arrival, please take a photo of the box before opening. If the contents are damaged once opened then get in touch (email : info@MedicsOnScene.org.nz) and attach that photo. Damaged items will be replaced.
If something is missing from your delivery upon arrival, let us know immediately (email : info@MedicsOnScene.org.nz) so we can investigate and fix it.
Medics On Scene Limited will only deliver to a New Zealand address - no PO Boxes I'm afraid.
We will send you a confirmation email as soon as you place your order.
If this doesn't happen it's usually because you've entered an incorrect email address. Please get in touch immediately if this is the case.
(email : info@MedicsOnScene.org.nz)
We will pick your order and get it ready for delivery on the same day if it's received before 14:00hrs. If it's after that time we'll do our best, but we can't guarantee it will be collected in time. Probably best to assume it will be the following day.
Weekend or Public Holiday orders will be processed on the next working weekday.
Delivery Advice:
Most deliveries are pretty quick but:
We can't give precise delivery times as it's dependent on the variable loads that couriers have and sometimes nature can also slow things down by not playing the game.
But at the risk of over-delivering on service, we just wanted to let you know your order will be shipped or trucked (or maybe even hand-delivered) to you the following working day after you place your order.
If you live out in the sticks like us, allow some additional time, just in case.
If your order doesn't arrive within 5 working days, then please contact us at info@MedicsOnScene.org.nz and we'll track it down for you.
If the item received is not what you ordered, then something has gone really wrong - if it's our fault we will rectify it at our cost. If you've ordered the wrong thing, then let us know what's happened and we'll do our best to get it sorted for you. You will need to pay for posting it back to us though - it's only fair.
Medics On Scene Limited will package things as best we can, but sometimes items don't arrive in the same condition they left.
If the packaging is damaged on arrival, please take a photo of the box before opening. If the contents are damaged once opened then get in touch (email : info@MedicsOnScene.org.nz) and attach that photo. Damaged items will be replaced.
If something is missing from your delivery upon arrival, let us know immediately (email : info@MedicsOnScene.org.nz) so we can investigate and fix it.